Privacy Policy
Last updated: June 24, 2026
Who We Are
1-A Services ("we," "us," or "our") operates the website at 1-aservices.com. We are a plumbing, HVAC, backflow testing, and fire safety company based in Boyd, TX.
Information We Collect
When you use our website or request service, we may collect:
- Contact information: Name, phone number, email address
- Service address: Street address, city, state, and ZIP code
- Service details: Type of service requested, property type, preferred contact method, scheduling preferences, and any notes you provide
- Device and usage data: Browser type, IP address, pages visited, and referral source (collected automatically through standard web technologies)
How We Use Your Information
We use the information we collect to:
- Respond to your service requests and schedule appointments
- Communicate with you about your service (by phone, email, or text based on your preference)
- Process your request through our field service management system (Groundwork Command)
- Improve our website and services
- Comply with legal and regulatory requirements
Third-Party Services
We use the following third-party services that may process your data:
- Google Maps / Places API: For address autocomplete when you enter your service address. Subject to Google's Privacy Policy.
- Groundwork Command: Our field service management platform where service requests are processed and scheduled.
- Vercel: Our website hosting provider.
We may add analytics or advertising tools in the future. This policy will be updated accordingly.
Cookies
Our website uses standard cookies and similar technologies for basic site functionality. Third-party services we integrate may set their own cookies. You can control cookie behavior through your browser settings.
Data Sharing
We do not sell your personal information. We share your data only with the third-party service providers listed above, and only as necessary to fulfill your service request or operate our website.
SMS Communications
By providing your phone number to 1-A Services (Mr Backflow LLC), you consent to receive transactional SMS text messages related to your service, including appointment reminders, technician arrival notifications, annual compliance due date reminders, and invoice notifications.
Message frequency varies based on your scheduled services, typically 2-4 messages per service appointment. Message and data rates may apply.
We do not share, sell, or distribute your mobile phone number to third parties for marketing purposes.
To opt out of SMS messages at any time, reply STOP to any message you receive from us. To opt back in, reply START.
For help, reply HELP or call (817) 232-5577.
Data Retention
We retain your information for as long as necessary to provide services, maintain business records, and comply with legal obligations. Service records are kept in accordance with Texas plumbing and fire safety regulations.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at 1aservices@mrbackflowtx.com or calling (817) 232-5577.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
1-A Services / Mr Backflow LLC
126 County Road 4577
Boyd, TX 76023
1aservices@mrbackflowtx.com
(817) 232-5577